Refund & Return Policy

Effective July 18, 2026

At House of St⭐r Atelier, every order is carefully prepared to meet our quality standards. Many of our products are made to order or specially sourced. Because of this, all sales are considered final except as outlined below.

All sales are final

We do not accept returns, exchanges, or cancellations for:

• Change of mind
• Incorrect size ordered
• Color preference
• Event cancellation
• Delayed personal need
• Buyer's remorse

Orders cannot be canceled once processing has begun. Please review all product descriptions, sizing information, and images carefully before placing your order.

Damaged or incorrect items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery. Your request must include:

• Order number
• Clear photos of the item
• Photos of the packaging
• A description of the issue

If approved, we will choose to replace the item, or issue a refund to the original payment method. Any fraudulent claims may be denied after investigation.

Items not eligible for return

The following cannot be returned or refunded:

• Sale items
• Clearance items
• Custom-sized orders
• Personalized products
• Worn or altered garments
• Items without original tags
• Items with odors, stains, makeup, perfume, pet hair, or damage

Approved returns

In the rare case a return is approved, gowns must be returned in new, unworn condition with all original tags and packaging. Items that do not meet these conditions will not be refunded.

Delivery issues

Once an order has been marked as delivered by the shipping carrier, House of St⭐r Atelier is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly and file any necessary claims.

Refused deliveries

Refusing delivery does not entitle the customer to a refund. If a package is returned because the customer entered an incorrect shipping address, the customer is responsible for the cost of reshipping.

Chargebacks

Customers agree to contact House of St⭐r Atelier before filing a payment dispute or chargeback so we have the opportunity to resolve any issue. Fraudulent or abusive chargebacks may be disputed with supporting documentation.

Processing time

Approved refunds, when applicable, are processed to the original payment method within 5–10 business days after approval. Processing times may vary depending on your financial institution.

Contact us

Questions about this policy? Email fit@houseofstaratelier.com or reach out through our Contact page.

"Every order is carefully prepared to meet our quality standards." — House of St⭐r Atelier