Shipping Policy

Once your gown leaves our atelier, it is tracked to your door. Here is everything you need to know about how and when your piece arrives.

Production then shipping

Most of our pieces are made to order — for those, the shipping windows below begin after production is complete. Made-to-order pieces require 7 to 30 business days in production; bridal and heavily embellished gowns require 21 to 45 business days. Gowns marked Ready to Ship are in stock and are processed and shipped within 3–10 business days. See our Made-to-Order Policy for full production timelines.

Shipping estimates

All shipping and delivery timeframes are estimates only and are not guaranteed. House of St⭐r Atelier is not responsible for delays caused by customs, weather, or shipping carriers.

Domestic shipping (United States)

We ship complimentary on all orders over $150. Standard shipping takes 3–5 business days once your piece is on its way.

International shipping

We ship worldwide. International delivery typically takes 7–14 business days depending on your location and local customs processing. Shipping costs are calculated at checkout based on destination.

Customs & duties

International orders may be subject to import duties and taxes levied by your country. These charges are the responsibility of the recipient and are not included in your order total. We are required by law to declare the full value of your garment.

Tracking your order

The moment your gown ships, you will receive a tracking number by email. You can also follow your order any time on our Track Order page.

Shipping address

Customers are responsible for providing the correct shipping address at checkout. Orders returned due to an incorrect address or refusal of delivery are not eligible for a refund, and the customer is responsible for the cost of reshipping. See our Refund & Return Policy for full details.

Lost or stolen packages

If your package is delayed or goes missing in transit, contact us and we will help you open a claim with the carrier. Once an order has been marked as delivered by the shipping carrier, House of St⭐r Atelier is not responsible for lost or stolen packages — please contact the shipping carrier directly and file any necessary claims.

"Handled with the care it was made with." — House of St⭐r Atelier